@conference{Hedenstierna2016,
  author       = {C.P.T. Hedenstierna and S.M. Disney and J. Holmstr\"om},
  title        = {Order book management in 3D printing service operations: A design science approach},
  booktitle    = {23th Annual EurOMA Conference},
  year         = {2016},
  pages        = {10 pages},
  address      = {Trondheim, Norway},
  month        = {17th–22nd June},
  url          = {https://www.researchgate.net/publication/304214430_Order_book_management_in_3D_printing_service_operations_A_design_science_approach},
  abstract     = {3D printing services are appearing, allowing consumers or businesses to order custom parts for delivery within a quoted lead-time, regardless of design specification. The manufacturer's problem is to ensure that customers receive their goods on time, while capacity costs (including overtime costs) are kept low. We introduce a performance measure called the service rate, analogous to the fill rate of inventory control. Using design science, we identify and evaluate order book control policies to manage the service rate – capacity cost trade-off. Our results show that production smoothing is compatible with high service rates for customized products with short delivery times.}
  }